In today’s data driven world, ISS Global’s goal is to ensure the right people get the right information at the right time. The Dfuze product line is an interoperable suite of tools that turns existing Event, IED, EOD, firearm data or collected forensic material into instantly accessible and valuable intelligence.

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Contacts

1-3 Waterloo Crescent, Dover, Kent, UK

info@issglobal.eu

+44-0207-060-9730

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Services

// our services

We Offer a Wide
Variety of Services

Free Quote
Software Training
Software Training

Comprehensive training courses to ensure Dfuze users can harness the full potential of the system, with basic and advanced instructor lead programs available.

Support & Maintenance
Support & Maintenance

Turn to our experts to perform comprehensive, multi-stage testing and auditing of your software.

Installation, Integration, and Validation
Installation, Integration, and Validation

Our on-site technicians can install and integrate into existing environments to ensure the Dfuze system complies with your organisations requirements, coupled with an ISO 9001 certified QA process.

Technical Consultation
Technical Consultation

Practical and technical assessments to ensure existing infrastructure is adequate for the Dfuze system.

// Training

Certification Offerings

We offer certification courses for the Dfuze Intelligence Management System. Our training for the Dfuze Intelligence Management System is tailored to meet the unique needs of each customer’s environment and is conducted in a phased approach. We provide an overview of each platform, as well as comprehensive training on data entry, search, and analysis. We also offer an administrator’s course for users who will be responsible for managing the system, which covers installation and setup, user management, customisation, and troubleshooting.

Our training courses are often included in the initial purchase of the software and can be requested at any time. We are committed to providing our customers with the training and support necessary to maximise their use of our products and achieve their operational objectives.

We offer a variety of different methods to provide Application Training: 

On-Site Training
On-Site Training

ISS Global staff travel to the client site to provide on-site classroom training to all Dfuze users

Virtual Training
Virtual Training

ISS Global staff provide online training for users who wish to participate in virtual training. E.g. Microsoft Teams, WebEx, Skype, etc. 

ISS Global understands the importance of providing comprehensive training to our clients. To ensure that our clients receive the best possible training, we provide on-site classroom training led by our experienced staff.

Our on-site training program is designed to meet the unique needs of each client, with a focus on maximising the effectiveness of Dfuze. We work closely with our clients to develop a tailored training program that covers all aspects of the Dfuze platform, including data entry, search, and analysis.

Our team of expert trainers will work with each user to ensure that they are fully proficient in the use of Dfuze. Our goal is to equip our clients with the knowledge and skills necessary to effectively utilise Dfuze in their day-to-day operations.

ISS Global offers flexible online training options to accommodate the needs of our clients. Our experienced staff is equipped to provide virtual training via a variety of platforms, including WebEx Skype & Teams, to ensure that our clients receive the training they need regardless of their location.

Our online training program is designed to provide the same level of comprehensive training as our on-site classroom training, with a focus on maximising the effectiveness of Dfuze. Our expert trainers will work with each user to ensure that they are fully proficient in the use of Dfuze, covering all aspects of the platform, including data entry, search, and analysis.

Our goal is to provide our clients with the knowledge and skills necessary to effectively utilise Dfuze in their day-to-day operations, regardless of their location or training needs.
// Deployment

Installation, Integration, and Validation

The Dfuze implementation process of software installation, integration, and validation on the customer’s site involves several key steps. Compatibility with the customer’s infrastructure must be established, and the software must be installed, configured, and integrated with existing systems and processes. Thorough testing and validation are then carried out to ensure that the software meets the required standards and specifications. Clear communication and documentation are essential throughout the process, and any issues or challenges must be addressed promptly. Ongoing maintenance and support are provided to ensure the software remains secure, up-to-date, and fully functional.

We offer a variety of different methods to provide Installation & Integration: 

  • On-site installation: ISS Global technicians travel to the client site to provide on-site instillation and integration of all Dfuze software/hardware into the client’s infrastructure. 
  • Remote Desktop installation: ISS Global staff provide online installation and integration for customers who prefer virtual assistance. 
  • Phone Support: ISS Global staff provide instillation and integration through phone communication for customers who prefer verbal assistance. 
  • Implementation Process
    Phased Approach
  • Initial Installation
    Phase 1
  • Delivery of Hardware
    Phase 2
  • System Integration and Configuration
    Phase 3
  • User Acceptance Testing & Training
    Phase 4
  • Project Complete
    Phase 5
// Services

Support Maintenance Coverage

  • Premium Software Only Support – 7/24/365 Includes unlimited telephone and email support. Also includes delivery of software version upgrades and service patch releases.

  • Standard Software Only Support – 9:00 am – 5:00 pm GMT Monday through Friday excluding National Holidays:  Includes: unlimited telephone and email support. Also includes delivery of software version upgrades and service patch releases.

// Expert Advise

Technical Consultation

ISS Global is committed to providing the best possible software solutions to its clients. To achieve this goal, we conduct comprehensive analysis of our clients’ hardware and software setups before installing or upgrading our software. Our team works closely with the customer to gain a deep understanding of their capacity requirements and the daily tasks they perform. Through this analysis, we can ensure that our clients receive tailored solutions that match their unique needs and capabilities. Our dedication to this process ensures that our clients receive the most efficient and effective software, thereby enhancing their productivity and overall performance.

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